Effective Date: 17 August 2026
At Indian Aroma Spices, we aim to process and dispatch customer orders carefully and within a reasonable time.
This Shipping & Delivery Policy explains how orders placed through our website are processed and delivered.
Orders are processed after successful confirmation of the order and payment, where applicable.
We generally aim to process orders within 1–3 business days, excluding Sundays and public holidays.
Processing time may vary depending on order volume, product availability, operational requirements, or circumstances beyond our reasonable control.
Once an order has been dispatched, delivery is handled through the applicable logistics or courier service.
The estimated delivery timeframe will depend on the delivery location, courier availability and other logistical factors.
The stated timeframe is an estimate and is not a guaranteed delivery date.
Customers are responsible for providing a complete and accurate delivery address, including applicable PIN code and contact details.
Indian Aroma Spices will not be responsible for delays or unsuccessful delivery resulting from incorrect, incomplete or inaccurate information provided by the customer.
Where feasible, we may contact the customer to clarify an address-related issue.
The courier or delivery partner may make one or more delivery attempts at the address provided by the customer.
If delivery cannot be completed because the recipient is unavailable, the address is inaccessible, or the courier is unable to contact the recipient, the order may be subject to re-delivery arrangements or return to the sender, depending on the courier’s process.
Applicable shipping charges, if any, will be displayed at the time of checkout before the customer completes the order.
Shipping charges may vary based on factors such as order value, delivery location, package characteristics, promotional offers or other applicable conditions.
Delivery times may occasionally be affected by circumstances such as:
Where we become aware of a significant delivery issue, we may communicate the relevant information to the customer.
Customers are encouraged to check the package when it is delivered.
If the outer package appears to be visibly damaged, opened, leaking or tampered with, please contact us as soon as reasonably possible.
Please retain the packaging and take photographs where possible, as these may assist us in reviewing the matter.
For eligible issues, please refer to our Return, Refund & Cancellation Policy.
If an order is returned to us because the customer could not be reached, the address was incorrect or incomplete, or delivery could not otherwise be completed, we may contact the customer regarding the next steps.
Any additional shipping or re-delivery charges, where applicable, will be communicated to the customer before such charges are incurred.
Where tracking information is available, it may be shared with the customer through the contact information associated with the order.
Tracking availability depends on the courier or logistics service used.
For shipping or delivery-related questions, please contact our team.
