Effective Date: 17 August 2026
At Indian Aroma Spices, we value customer feedback and take complaints and concerns seriously.
Our customer support process is intended to provide a clear channel for customers to raise concerns relating to orders, products, delivery, refunds, website services and other matters connected with their interaction with us.
For general assistance, please contact:
Please include your order number or relevant details wherever applicable.
Customers may contact us regarding matters including:
We will review complaints based on the information provided and the circumstances of the matter.
When submitting a complaint or grievance, customers are encouraged to provide:
Providing complete information can help us review the matter more efficiently.
We will make reasonable efforts to review and address customer complaints within an appropriate timeframe.
The time required to resolve a matter may depend on its nature, the information available, third-party involvement and other relevant circumstances.
Where additional information is reasonably required, we may contact the customer for clarification.
Nothing in this Grievance Redressal Policy is intended to restrict or exclude any rights or remedies available to consumers under applicable law.
For customer support or grievance-related assistance, contact us using the details below.
Please provide complete information to help our team review your complaint more efficiently.
