Returns & Refund Policy
Effective Date: 17 August 2026
At Indian Aroma Spices, we take care in processing and packing customer orders. As our products are food items, returns and refunds are handled according to the nature of the product and the circumstances of the request.
Return Eligibility
Opened or used food products are generally not eligible for return unless there is a verified issue relating to the product, order or delivery.
A return, replacement or refund may be considered where:
- The product received is damaged during transit.
- The package or product appears tampered with at the time of delivery.
- An incorrect product has been delivered.
- An item is missing from the order.
- A product has a verified quality or manufacturing-related issue.
All requests are subject to review.
Reporting an Issue
Customers are requested to contact us within 48 hours of delivery for damaged, tampered, incorrect, missing or product-quality-related concerns, wherever reasonably possible.
Please provide:
- Order number
- Product details
- Photographs of the product and packaging
- Shipping label, where relevant
- Batch or lot details, where applicable
- Description of the issue
Additional information may be requested where reasonably necessary to review the complaint.
Damaged or Tampered Product
Where a product is received damaged or the package appears tampered with, please retain the original packaging and contact us promptly.
Photographs of the outer package, product and shipping label can assist in the assessment of the issue.
Incorrect or Missing Product
If an incorrect product is delivered or an ordered item is missing, please contact us promptly.
After verification, we may arrange an appropriate resolution, which may include replacement, refund or another suitable remedy.
Product Quality Concern
If you believe a product has a genuine quality or manufacturing-related issue, please contact us with the relevant order and product information.
We may review the concern based on the information provided and, where appropriate, request additional details for assessment.
Refunds
If a refund is approved, the applicable amount will generally be refunded to the original payment method used for the purchase.
The time required for the refund to appear in the customer’s account may vary depending on the payment gateway, bank, card issuer or other payment service provider.
Replacement
Where appropriate and subject to availability, an eligible product may be replaced.
Where replacement is not reasonably possible, another appropriate resolution may be considered.
Situations Generally Not Eligible for Return
A return or refund may generally not be available where:
- The product has been opened or used and there is no identified product-related issue.
- The product has been damaged after delivery due to improper handling or storage.
- The product has been altered or repacked after delivery.
- The order was correctly supplied and the request is solely based on change of mind or preference.
This does not limit any rights or remedies available to consumers under applicable law.
How to Contact Us
Need help with an order? Get in touch with our team.
Rajdhani Park, Nangloi,
New Delhi – 110041, India